?What is video banking

Video banking is a term used for performing banking transactions or professional banking consultations via a remote video connection. Video banking can be performed via purpose built banking transaction machines (similar to an Automated teller machine), or via a videoconference enabled bank branch

Asrebank.ir: Today, video banking has many forms, each with its own benefits and limitations.


Video banking can be conducted in a traditional banking branch. This form of video banking replaces or partially displaces the traditional banking tellers to a location outside of the main banking branch area. Via the video and audio link, the tellers are able to service the banking customer. The customer in the branch uses a purpose built machine to process viable medias such as cheques, cash, or coins.

Time Convenience

Video banking can provide professional banking services to bank customers during nontraditional banking hours at convenient times such as in after hours banking branch vestibules that could be open up to 24 hours a day. This gives bank customers the benefit of personal teller service during hours when bank branches are not typically open.

In addition, following Check 21, “cut off” times are typically later for Personal Teller Machines as physical checks do not need to be gathered and collected to be delivered to a separate check processing location. Substitute checks, or digital images of the original check, can be utilized to process the transaction. This can result in the typical 3PM business day “cut off” for a branch being extended well into the evening. This could greatly benefit customers by making their funds available even sooner than visiting a branch teller window.

Location Convenience

Video banking can provide professional banking services in nontraditional banking locations such as after hours banking branch vestibules, grocery stores, office buildings, factories, or educational campuses.

Technology Branches

Video banking can enable banks to expand real-time availability of high-value banking consultative services in branches that might not otherwise have access to the banking expertise.

Video Banking from anywhere

Video Banking has now been taken to another level of convenience. IndusInd Bank from India, has recently launched an innovative functionality called Video Branch. Video Branch empowers the customer to do a Virtual yet Face- to-Face banking with his bank branch Manager or a Central video branch. This concept has brought banking virtually in the hands of the customer. The customer can engage with the bank for services and financial transactions by ‘meeting’ his bank Anytime, Anywhere.

Customer can simply connect to the bank through an App on Android and Apple devices as well as through an application on the laptop/Desktop. So whether the customer is at his home or office or even travelling he will be able to set up a Video conference and experience instant banking services. This facility is available to IndusInd Bank customers only

Video Banking Services

Depending on the type of video banking solution deployed there are numerous types of services that can be offered. In conjunction with transaction hardware video banking can include all of the following types of services. Another example of modern Video Teller Machines can be found here.

Customer authentication
Cash Deposits
Check Deposits
Cash Withdrawal
Coin Withdrawals
Check Print
Account Transfers
Bill Payments
Account inquiries
Process New Accounts

With all types of video banking the following services are enabled:

Process New Loans
Consult with banking professionals
Process New Accounts
Inquire about banking services


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